FAQ

Is Good Wave based in Canada?

Yes! While originally from San Diego, we have teammates across the US, Canada, Australia and Europe.

What is Good Wave’s standard shipping time?

It typically takes 2 business days for us to process an order and 5-7 business days for shipping, but please excuse any delays due to Coronavirus. Feel free to reach out if you have any special requests such as an upcoming birthday, surf camp, etc.

Does Good Wave accept returns?

Yes, please refer to our Shipping & Returns page.

How do I contact Good Wave?

Urgent questions: please find us on chat on the bottom right of the website! If we're unavailable, we're helping another customer so please just leave us a message.

All other questions please use our contact form.

I want to order more than one item. Can I get a discount?

Yes, please contact us.

Does Good Wave have inventory in a certain product?

If you can purchase it on our website, likely we have it. Sometimes we run out, but we can easily find you a replacement board or refund your order if so.